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Home Buying Guide

Reserving your new home

When you first express an interest in one of our homes, we will provide you with a brochure and up-to-date price list for the requested development and any other information you may require.

Once you have made the decision to reserve a new home, you can do so by visiting the relevant sales office or head office. Opening times are as follows -

Chapelton Sales Office
Ardrossan Road
West Kilbride
KA23 9LZ

Thurs – Mon
11am till 5pm

Tel: 07970 151 084
Landline: 01292 501980


In order to reserve your chosen plot, you must pay an initial reservation of £500. Upon receipt of this payment, we shall immediately remove the plot from the market and reserve it for you for fourteen days. A second payment of £1,500* is then due fourteen days later. Both these payments must be made directly to Hope Homes by cash, cheque or card. (*please note the second payment can vary depending on the development)

If you do not pay the second deposit within this time, we may cancel your reservation and retain any monies paid. Should you for any reason, decide to cancel your reservation, any deposit paid is non-refundable. This £2,000 payment will be deducted from your total purchase price on your date of entry.

When you first reserve a property, our sales adviser will provide you with a Reservation Pack. The items included in this pack are for your information and include a copy of the detailed floor plans and kitchen plans for your new home, information on the local area, details of any communal areas within the development and a copy of your receipt for payment made.


You may already be familiar with the term “missives”. These are the contract between a buyer and seller to purchase a property and can sometimes be referred to as an “offer”. When you first reserve, we ask if you can provide us with the details of the solicitor who will act on your behalf during the purchase. If you are unsure as to whom this will be, we ask that you provide these details no later than when paying your second deposit.

Once these details have been confirmed, our solicitor (Sprang Terras) will contact them directly and provide them with a copy of the missives. Your solicitor will discuss the content of the missives with you and once all parties are happy, these are finalised and concluded. We ask that missives are concluded within 6 weeks of your initial reservation date.

Entry Date

When you first reserve, we shall let you know the date that your new home shall be completed and ready to hand over. Initially, we may only be able to advise which month the hand over shall take place but as the build progresses, we shall be able to confirm on which day it shall take place.

Paying for your new home

After you have paid your deposit as detailed in the reserving your new home section, you do not need to make any further payments to us until your date of entry. On this day, the outstanding balance of the purchase price (including any optional extras) is transferred to us by your solicitor.


Although Hope Homes Scotland cannot provide you with a mortgage to buy your new home, you should contact a sales adviser who will give you details of an independent financial adviser who will be able to assist you with this.

Customising your new home

We all want to be able to customise our homes to be as individual as we are and tailor them to our needs and requirements. The opportunity to do this is greater when reserving prior to construction of your new home having commenced.

Some options and structural alterations, such as a garage, can only be requested at the earliest stages of construction. It is a good idea to mention the alterations you may be considering to our staff as soon as possible.

When you reserve, our sales adviser will ask you to start thinking about customising your new home and ask you to make an appointment to complete the customisation paperwork within a few weeks of reservation.

At your customisation appointment, you have the opportunity to choose which style of kitchen your new home will have, the tiling for the shower areas and also the positioning of your electrical sockets and radiators. We would recommend you set aside a few hours for your customization appointment and visit the sales office and show home, if one is available, a few times before the appointment date to help you make your decisions.

Many of the alterations we offer can be carried out at no additional cost to you. However, as we are sure you will appreciate, some will cost extra. The cost of any additions or alterations you require will be added to the total purchase price of your new home and paid on your entry date through your solicitor.

At the end of your customisation appointment, our sales adviser will review all the information covered and ask you to sign and date the paperwork completed during the appointment. A copy of this paperwork, including any additional costs agreed, is provided for your own records.

To give you some extra time to think about the alterations you have requested, we allow a 7 day period from completion of the customisation paperwork before we consider the choices you have made to be finalized. If during this time, you wish to reconsider or add more alterations, let us know and we will make the necessary arrangements.

Once the 7 day period has passed, we conclude that we have the necessary details to begin construction of your new home (it may be that your home will be part build when you make your choices). It is at this time that our marketing team shall compile the tradesheets relating to the construction of your particular home. The tradesheets contain all the information that will be required by our tradesmen to ensure your new home is constructed to your specification. To avoid confusion or delay to construction, we cannot accept any requests for alterations to the paperwork agreed at your customization appointment.

In some instances, a home may be partly or fully completed before it is reserved. When this happens, the amount of customization options is greatly reduced due to the stage of construction. Please speak to sales adviser who will be able to confirm what options, if any, are available.

Site Visits

We are sure that you will be curious as to what is happening with your new home during its construction. With this in mind, we are happy to offer site visits on an appointment-only basis during sales office hours, once your home has reached a stage of construction such that it is safe to view. Appointment availability is dependent on health and safety considerations.

As we are sure you will appreciate, these visits can only take place by appointment and strict health and safety procedures must be followed when on site. Under no circumstances should you visit the construction site without being accompanied by a member of our marketing team.

Whenever you visit our site, our sales adviser will provide you with a high visibility vest and a hard hat. You must wear these at all times. We would also recommend that you wear sturdy footwear and be prepared that you may get a little dirty, as not all roads and footpaths will be completed at this time.

Please contact a member of our marketing team to book a 30 minute appointment to view your home.

Familiarisation Visit

In the week leading up to your entry date, the finishing touches will be being made to your new home. We shall have already contacted you to arrange a familiarisation visit for one or two days before your entry date.

This visit usually takes place after all works have been carried out and the house has been cleaned. It gives you the opportunity to have a good look round and to receive instruction from our sales advisers on the operation of all the appliances in your new home and ask any questions you may have.

We ask that this visit is carried out before access is given to your own tradesmen for the purposes of fitting carpets and blinds etc and before your move begins.

In some instances, carpets and blinds can be fitted prior to the entry date, provided the familiarization visit has been completed. To find out if this is possible for your new home, please contact our marketing team on 01292 590442, 7 to 10 days before your entry date.

During your familiarization visit, the sales adviser will give you full details of the procedure on your entry date and also request a contact number (usually a mobile) that we can use to get in touch with you on that day.

Date of Entry

We know that you will be keen to start moving into your new home as soon as possible and we are happy to accommodate this.

Quite often, the funds to purchase the property do not transfer from your solicitor to ours until later in the afternoon. This is not uncommon however we do ask that you settle in full no later than 2.30pm.

Although the funds may not yet have transferred, Hope Homes Scotland are happy to give you access to your new home from 9am. This allows you to get floorcoverings and window dressings fitted and start moving in your belongings.

When we have received confirmation from our solicitors of the funds being transferred, our sales adviser will call you to arrange a convenient time to give you the keys to your new home and carry out the official handover of the property.

At this time, our sales adviser will also provide you with a Welcome Pack which contains the instructions for all the appliances in your new home along with some information on the local area.

Snagging Procedure

Your home has been finished to a high standard but please read below for the procedure to correct any minor snagging issues which you may come across.

On the 3rd Tuesday after entry you will be visited by a co-ordinator and tradesmen who will correct any snagging problems. It is imperative that they can have access on this day between the hours of 8.00am and 5.00pm, otherwise we cannot guarantee as to when any snagging will be carried out. If this date doesn’t suit, can you let us know as soon as possible.

Please ensure that you have had a good look around the house before the date of the tradesmen visiting, so that you know exactly what work is required. We will not accept any requests to carry out snagging after this date unless it is something which would not have been possible for you to detect beforehand.

The tradesmen who will visit on this day are:-

The painter will visit on this day but only to carry out any necessary “touching up” required following the above trades carrying out snagging.

Three months after entry, the painter will visit to carry out his snagging. This is when the drying out process in your new home should be complete. Again it is imperative that he can have access on this date between 8.00am and 5.00pm.

After having any work carried out, we would request that you sign the tradesmen's job sheet to assist us with monitoring.

(n.b. When touching up, the painter will not repaint entire walls or rooms)

When work has been carried out, we would request that you sign the tradesmen's job sheet to assist us with monitoring.

In the unlikely event that you experience an emergency, please telephone the office on 01292 590442.

On the day that your snagging has been carried out, a member of our marketing team will call you in the afternoon to check on the progress and that arrangements have been made for access for any work not completed on snagging day.

As part of our snagging procedure, we will ensure that any warranted defects are made good. Warranted defects are defined as faults in materials or workmanship outwith what would be considered as normal drying out, shrinkage or wear and tear.

It is worth remembering that all new homes go through a “settling” period and you may therefore notice some shrinkage or find nails popping. This is normal and not regarded as a defect.



The first few months

It's worth remembering that your new home needs time to be run in during the first few months. This means that the materials used in the construction of your home (bricks, timber etc) need time to dry out. This shouldn't give you any cause for concern if you follow a few simple steps.

Try to maintain an even temperature throughout your home and avoid extremes of hot and cold.

Keep kitchen and bathroom doors closed when cooking, washing up, bathing or drying clothes. You should also use the extractor fans situated in each of these rooms to remove excess moisture from the air.

Increase the ventilation in your home by opening the windows a little whenever possible and using the trickle vents fitted to your windows. It is also a good idea to leave the internal doors open where possible to ventilate your home evenly.

Gas & Electricity Supply

The gas and electricity supply to your new home is connected prior to your entry date and the account is set up in our name. On date of entry we will provide you with a note of the current supplier and a note of the final meter readings.

Although we have provided you with a note of the contact details for the current energy suppliers, we DO NOT recommend that you call them until a few weeks after date of entry. Although we have set up the account, utility companies often take some time to update their databases and they may have difficulty finding any record of the existing account.

Utility Services (gas, electricity and water)


The mains electricity to your home is supplied via a two-core service cable and sealed meter units. Maintenance for these falls to the electricity company. The cable passes from the meter unit to the consumer unit, where it is divided into a number of circuits, each having its own circuit breaker. The electricity meter and consumer unit is usually located in the hall store of your new home.

All circuit breakers within the consumer unit will be clearly labelled allowing you to easily see which circuit is served by this breaker. There shall also be labelled isolator switches for each kitchen appliance within this cupboard or above the worktop in the kitchen.

In the event of an overload, the circuit breaker will switch off and cut power to the circuit it serves. If after switching back on, the circuit breaker reacts again, you should call an electrician.

In the consumer unit, there will be a residual circuit device (RCD) next to the socket outlet circuit breakers. These are installed for your protection against electrical shock. Small kitchen appliances as irons and kettles are the most common cause for the RCD to trip. When this happens, power will be lost from all socket outlets. To reset the system, you should push the switch back up to the on position. If the fault persists and does not reset, you switch off all appliances, reset the RCD as above and switch on each appliance one by one until the faulty appliance is identified.

During a power cut, you should switch off all electrical appliances. This is to prevent an accident occurring due to a power surge when the electricity supply is restored. Keep your fridge and freezer door closed as much as possible to protect the contents.

Gas & Heating

The gas supply enters your house at the front and is usually concealed in a brown plastic box. The main gas tap is located here along with the gas meter. Should you ever need to turn off the gas supply, you should open the “gas box” and move the tap to the off position. You will be given a key for the gas box on your date of entry.

All gas appliances require adequate ventilation. Without a good supply of fresh air, toxic fumes can build up in a room. NEVER block or cover ventilators for gas appliances.

Always use a GasSafe registered engineer for any maintenance or repair work carried out to any gas appliances. All gas boilers and appliances should be serviced on an annual basis for your own safety and optimum performance.

Our homes are normally fitted with a gas central heating system powered by a gas condensing combination boiler. This system is used to provide both heating and hot water. Condensing combination boilers are more energy efficient than conventional boilers as there isn't a large water tank that needs to be heated before use. When you turn on any hot water tap, the condensing combination boiler will fire up and provide instant hot water.

Your boiler is fitted with a timer to allow you to regulate the system to best suit your needs. This timer allows you to decide when the heating system is switched on or off.

Due to current building regulations, all new homes require a wall thermostat to be fitted in the hall (and upper landing). This thermostat will shut down the entire heating system should the hall temperature exceed the thermostat setting. When the hall temperature falls below the setting, the heating system will automatically restart.

You should set the wall thermostat to the temperature you find most comfortable. It can be easily adjusted to suit your needs. If you feel that your home is comfortable at the current setting, try reducing the wall thermostat by one degree. This small change can reduce your annual gas bill by as much as 6%.

Individual room temperatures can be controlled with the thermostatic radiator valve (TRV) fitted to each radiator. All rooms in your new home, except one (normally the bathroom) shall have a TRV fitted. This is a requirement to ensure optimum efficiency of the heating system.

If you find that only the lower section of any radiator is warm when the heating is on, you may need to release trapped air by bleeding the radiator. You can do this by following these simple steps.

Turn your central heating system to the off position on your boiler.

Use a radiator key or screwdriver to open the air release valve which can be found at the top of the radiator.

Open the valve slowly, using a piece of cloth to catch the water which could cause staining until water begins to drip out. This should be enough to release the trapped air. Close the valve.

If your boiler has a fill loop system, you will need to top-up the system after bleeding your radiators. Please refer to your instruction manual for detail on this procedure. The pressure gauge on the boiler should read between 1 and 2 bar. If you need assistance to top up your system, you should contact a GasSafe registered plumber or heating engineer for further advice.


The mains water supply will be situated close to the house and be at least 750mm below ground level to protect it from frost.

There is an internal stopcock close to the point where the water supply enters your home. This is usually situated below the kitchen or laundry room sink. Turn the stopcock clockwise to turn the water supply off.

The outside tap at your home is normally situated close to the kitchen or laundry room sink. The stopcock for this will be located below the sink and is operated in the same way as the main stopcock. We recommend that you should switch this off and drain the tap as a precaution during winter to avoid damage from frost.

In an emergency if a pipe bursts, you should turn off the water at the main stopcock, turn on all taps and call a plumber.

TV Points

During your customisation appointment, you will have finalized the positions of all TV points within your home. All points are connected to a cable in your loft allowing you to arrange for installation of an aerial or satellite dish.

Solar Photovoltaic System

To comply with building regulations, your home may require to be fitted with solar panels. These are fitted to the tiled roofs and will allow you to generate and save imported energy. Details will be explained at your customization appointment.

Refuse Collection

We are required to order and pay for your refuse bins from the local authority. These shall be delivered either before you move in or shortly after. Therefore, you do not need to do anything further regarding this.

Care & Maintenance

Generally, we all know how to take care of our home to ensure that we attain the optimum performance from it. However, we have detailed below some additional points that we feel may be of assistance to you in the care of your new home.

Garage Doors

All up and over garage doors should be lubricated on a regular basis using WD40 or similar product. If you do this, you will prevent the doors from rising up at an angle, coming out of the tracks or the cables, becoming tangled or breaking.


Generally, the front garden of all new homes is turfed. However, due to weather etc., this may not be completed prior to your entry date.

Once a garden has been turfed, it requires regular watering to ensure the turf does not dry out, shrink or die off. We recommend that in the absence of HEAVY rainfall, you should water your turf at least twice a week. If the weather is hot and dry, we would suggest that you water the turf every day.

The rear gardens of most new homes are finished in top soil. This allows you the opportunity to tailor the landscaping to your needs and requirements.

Hedging, trees, shrubs and plants also require generous watering after planting. Planning permission requirements may require that we plant some trees, shrubs or hedging within the garden area of your new home. Generally, they also require that these trees or shrubs are maintained or replaced for a specific period of time. This obligation transfers to the owners of the property.

Chrome finish surfaces

To keep any chrome finishes (door handles, chimney hoods, etc) in your new home bright, we recommend that you do not use any abrasive cleaning products but inside wipe them with a mild detergent, such as a washing up liquid, and polish off with a soft dry cloth.

Stainless Steel Sinks

The stainless steel sinks and draining areas fitted in the kitchen and laundry room of your new home are manufactured to a very high standard and should require little or no maintenance. Wiping with a soapy cloth and rinsing with clean water should be enough to keep them in good condition. You should avoid scratching or marking your sink and draining area with hard or sharp objects such as knives etc.

How to contact us

Our head office is based in Watson Terrace, Drongan and is open Monday to Friday from 9am to 5pm. You can speak to a member of our marketing team based here by telephoning us on 01292 590442 or sending an email to